SHIPPING & RETURNS

Once we receive your order, we will process your order within 2 business days, and you should receive your order in 5-7 business days. We will send a shipping tracking number as soon as one becomes available. Please note that we are not responsible for taxes or duties for international shipments.

 

​To determine shipping costs for your product, place your order in the cart and follow the online process. There is no obligation to buy.

 

If you have any questions or concerns, please contact us.

​We have a 15-day return policy. Which means you have 15 days after receiving your item to request a return.  To be eligible for a return, your item must be in the same condition that you received it, unused, with original documentation, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us, we will discuss with you the reasons for the return and if there is anything we can do to make it right. Returns are at the customer's cost.

 

Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Applies only to Shop Retail purchases made on our online store

For wholesale terms please contact us, all items in the Vault and Members Only are not eligible for a refund.